Frequently asked questions to help you buy a voucher, a gift box or an item - ALLUMA
Are gift boxes sent immediately after purchase?
Your ALLUMA gift box is sent immediately after purchase in digital format, allowing the recipient to book their tasting dates quickly.
Is it possible to come to your establishment to purchase a gift box?
You can purchase a gift box directly on our e-commerce website. For a unique gastronomic experience, our restaurant ALLUMA offers Mediterranean and Levantine cuisine in the 11th arrondissement of Paris.
Can the gift check be sent directly to the beneficiary without showing the amount?
You can send the gift check directly to the recipient without them seeing the amount. To do this, select the 'Hide the amount' option when placing your order at ALLUMA.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose to send your gift box by email, by mail, or to pick it up in person when placing your order. Digital delivery is immediate and allows the recipient to book their dates directly with the ALLUMA establishment.
Can I buy multiple gift boxes online for different people?
You can absolutely purchase multiple Alluma gift boxes online for different people. Each box will be customized according to your wishes, to delight your loved ones with Alluma's unique gastronomic experience.
How do I create a group fund and invite people?
To create a kitty and offer an ALLUMA gift box, select the dedicated option during your online purchase. You can then invite participants by email or by sharing a link. The participation terms are specified when creating the ALLUMA kitty.
How can I choose the amount for a gift card?
You can choose the amount of your gift certificate from the predefined options of 100€, 150€, or a custom amount, to offer a unique gastronomic experience to your loved ones at ALLUMA.
How can I log in to my account?
To access your account on our website, enter your email address and password on the login page. If you have forgotten your password, use the reset option to create a new one. Enjoy your experience with ALLUMA to the fullest.
How can I empty my cart?
To empty your cart, go to the top right of the page and click on the cart icon, then on the 'Empty Cart' button at ALLUMA.
Can I purchase multiple gift vouchers at the same time?
You can absolutely purchase multiple Alluma gift boxes at the same time. They will all be included in your order and you can give them to your loved ones to introduce them to the world of Alluma.
How do I remove a gift box from my cart?
To remove a box from your cart, click on the delete icon next to the concerned item. You can also empty your entire cart using the dedicated option on our ALLUMA website.
How do I purchase or give a gift box?
To offer an Alluma gift box, choose the box of your choice, add it to your cart, and complete your order. You can customize the box with a message before giving it. The recipient can then book their dates directly with the Alluma establishment.
Can we give a gift certificate and let the recipient choose the experience?
Absolutely, our ALLUMA gift checks allow the recipient to freely choose the experience they like, from our various offers.
Can I modify or cancel my order?
Modifications or cancellations of your ALLUMA gift box order depend on the establishment's conditions, specified at the time of purchase. You can enjoy the unique gastronomic experience offered by the Alluma restaurant in Paris, recommended by the Michelin guide and the Fooding.
Is the gift box customer service reachable by email?
You can write to us at the email address available on our website for any questions regarding your ALLUMA gift box. We commit to responding within 48 business hours to assist you as best as possible with the use of your ALLUMA gift box.
Is the gift box customer service reachable by phone?
Customer service is available by phone from Monday to Friday, 9 AM to 6 PM, or by email for any questions regarding your ALLUMA gift box.
Can I check the status of my gift box online?
You can check the status of your gift box online by logging into your personal account with the credentials received at the time of purchase at our ALLUMA establishment.
Is there an online chat available for questions about gift boxes?
An online chat is available to answer your questions about the gift boxes. You can access it directly from our website to get useful information about your gastronomic experience at ALLUMA.
Is there a dedicated customer service for gift boxes?
The dedicated customer service for ALLUMA gift boxes is available to answer all your questions about using your gift box.
Is there a dedicated FAQ for gift boxes?
This FAQ answers your questions about using your ALLUMA gift box. You will find information about validity, booking, and the gastronomic experience awaiting you in our bistronomic restaurant in Paris.
Is spa access included in my gift box?
Your Alluma gift box does not include access to the spa. The Alluma restaurant, located in Paris, offers a gastronomic experience centered around Mediterranean and Levantine cuisine, with no spa service.
Does the recipient of a gift box have access to the same services as other customers?
As a gift box beneficiary, you have access to the same services as our other customers, in accordance with the terms of the ALLUMA establishment.
Is the detail of the services included in my gift box specified?
The services included in your gift box are detailed in the box or the accompanying information booklet. For the ALLUMA restaurant, this includes a three-course menu inspired by the Mediterranean and the market, accompanied by a glass of wine per person.
Is parking included in my gift box?
The Alluma gift box does not include parking. You will be able to fully enjoy the Mediterranean and Levantine gastronomic experience offered by the Alluma restaurant in Paris.
Is breakfast included in my gift box?
The Alluma gift boxes in Paris include a three-course menu with selected wines, but no breakfast. The exact services are specified upon reservation at our Alluma establishment.
Is special attention given to the recipient of a gift box?
At ALLUMA, the recipient of a gift box enjoys a unique gastronomic experience, with special attention paid to the discovery of Mediterranean and Levantine flavors, in a setting that respects originality and zero waste. The bistronomic restaurant, recommended by the Michelin guide and the Fooding, offers creative and multicultural cuisine, for an unforgettable romantic evening or a gourmet moment.
Is a welcome drink included in my gift box?
Your ALLUMA gift box includes one glass of wine per person, selected from our current wine by the glass offerings. This drink accompanies the three-course menu that you can freely compose from our menu. Enjoy this unique gastronomic experience at our ALLUMA establishment.
Should we bring towels to the Spa?
The towels are provided by the ALLUMA establishment.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can offer multiple Alluma gift boxes to your employees and customize them to your liking. Alluma boxes allow you to freely choose menus and gastronomic experiences, for a unique and memorable touch. Take advantage of this opportunity to please your colleagues with Alluma.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes and send them directly to your clients, either in digital or paper format. The boxes are available in different values, including 100 €, 150 €, or a custom amount, to offer a unique gastronomic experience at the restaurant ALLUMA.
Do you offer preferential rates for bulk purchases?
Volume discounts are available for large quantity purchases, with a customized quote based on the ordered volume at ALLUMA.
Do you offer an advantageous and personalized solution for works councils (CSE)?
We offer custom solutions for employee committees, with preferential rates and customization options. Gift boxes to discover the gastronomic universe of ALLUMA, the bistronomic restaurant by chef Liran Tal, located in the 11th arrondissement of Paris, between République, Belleville, and Oberkampf. Degressive rates apply for large quantity purchases, with a customized quote based on the volume ordered at ALLUMA.
How do I correct an incorrect email address for a gift box?
To correct the email address associated with your ALLUMA gift box, provide your order number and the new details. The update is possible according to the establishment's conditions.
How can I leave a review for my gift box?
To share your experience, log in to your customer account and leave a review. This option is available after using your gift box at ALLUMA.
How can I contact the store?
For any questions regarding your gift boxes, you will find the necessary information directly on our website. ALLUMA gift boxes allow flexible booking according to the establishment's availability.
Is there a dress code for the gift box?
For your culinary experience at ALLUMA, smart casual attire is recommended, reflecting the bistronomic and multicultural atmosphere of the restaurant.
From what age can I get a treatment?
The minimum age to receive a treatment at the ALLUMA restaurant depends on the specific conditions of the establishment. We invite you to check these details when making a reservation.
Is it absolutely necessary to make a reservation?
To enjoy your gift box, a reservation is essential. You can book your dates directly with the ALLUMA establishment.
How can one access the hotel from the airport?
Access to the ALLUMA establishment from the airport depends on the chosen means of transport. The restaurant is located in the 11th arrondissement of Paris, between République, Belleville, and Oberkampf.
Is the establishment accessible to people with reduced mobility?
The accessibility of our ALLUMA establishment to people with reduced mobility depends on the available infrastructure. We do everything we can to comfortably welcome all our customers.
Are pets allowed in the establishment?
Pets are allowed in our ALLUMA establishment, provided that the current reception conditions are respected.
Where can I find the menus?
The menus are available on the restaurant ALLUMA's card, featuring seasonal dishes inspired by the Mediterranean and the market. You can view them directly on the establishment ALLUMA's website.
What are the hours of operation?
ALLUMA's business hours are available directly on their website or through their booking service.
Is there parking available near the establishment?
ALLUMA does not have private parking. However, several public parking lots are available nearby in the 11th arrondissement of Paris, close to République, Belleville, and Oberkampf, where the restaurant ALLUMA is located.
What are the delivery methods for gift boxes/vouchers?
ALLUMA gift boxes are sent by email immediately after purchase, allowing the recipient to book their dates directly with the establishment.
Is postal delivery offered?
Our gift box postal service is available. You will receive your gift box in digital format immediately after your purchase, to be passed on to the recipient. Enjoy the unique gastronomic experience of Alluma in Paris.
In addition to gift boxes, is it possible to order or have items delivered?
We only offer gift boxes for the Alluma restaurant. For additional items, the conditions are specified at the time of purchase in our ALLUMA establishment.
Is the gift box available in physical format?
ALLUMA gift boxes are available in physical format, but you can also choose a digital version for immediate delivery. Enjoy the unique gastronomic experience of ALLUMA.
Is the box presented in a neat packaging?
Our ALLUMA gift boxes are carefully wrapped to offer an elegant and neat presentation, reflecting the refined universe of our bistronomic restaurant in Paris.
Is the gift box available in a digital format (e-gift box)?
Yes, the ALLUMA gift box is available in digital format. You can send it immediately via email to the person of your choice, who can then book their dates and enjoy the gastronomic experience offered by the ALLUMA restaurant.
Can the gift box be sent directly to the recipient?
You can send the gift box directly to the recipient when placing your order at ALLUMA.
Do you deliver gift boxes internationally?
ALLUMA gift boxes are available for international delivery. Shipping costs and times depend on the destination. The boxes are sent immediately in digital format, allowing the recipient to book their dates at the establishment.
What are the delivery times for gift boxes by mail?
ALLUMA gift boxes are sent within 24 hours digitally after your purchase. The recipient can then book their dates directly with the ALLUMA establishment.
Is it possible to schedule a delivery date?
You have the option to schedule the sending date of your ALLUMA gift box during your order. The digital format is sent immediately, allowing the recipient to book their tasting dates according to the availability of the ALLUMA restaurant.
Is express delivery available?
The delivery of your ALLUMA gift box is immediate in digital format, allowing the recipient to book their dates quickly.
How can I track my order?
You can track your order by logging into your account on our website. The tracking and reservation conditions are specified at the time of purchase of your ALLUMA gift box.
Can I receive my gift box by email or mail?
You can choose to receive your gift box by email or by mail. The delivery is immediate and digital, allowing the recipient to book their dates directly with the ALLUMA establishment.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your ALLUMA gift voucher by post is immediate if you choose the digital format. For physical delivery, the gift voucher is shipped within 2 to 3 business days, depending on your location.
If I cancel my reservation, is my gift box still valid?
In case of cancellation, your gift box remains valid for a new reservation at ALLUMA.
Can my gift box be extended if not used?
The extension of your ALLUMA gift box is subject to the establishment's conditions. These conditions are specified at the time of purchase of the box.
Can my gift box be exchanged for another service?
Exchanging your gift box for another service is possible depending on availability and the conditions of the ALLUMA establishment.
Can I cancel my reservation made with a gift box?
The cancellation of a reservation made with a gift box depends on the conditions specified at the time of purchase. At ALLUMA, we invite you to check these conditions to know the cancellation terms.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box depends on the availability and conditions of the ALLUMA establishment.
Is there a cancellation period for gift box reservations?
The cancellation deadline for gift box reservations is specified during your booking at ALLUMA.
Is it possible to reschedule without fees with a gift box?
The date of your gift box can be postponed depending on availability and the conditions in force at the time of booking at ALLUMA.
Can I convert my gift box into a gift card?
It is not possible to convert a gift box into a gift voucher. You can use your box to book a gastronomic experience at the ALLUMA restaurant.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
ALLUMA offers special gift boxes for occasions like Valentine's Day, Christmas, or weddings, with unique gastronomic experiences to discover online.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
ALLUMA offers gift boxes suitable for various occasions, such as birthdays or gatherings with friends. You can choose from our offers to find the one that fits your event, with a unique Mediterranean and Levantine gastronomic experience.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The gift boxes offered are official and guaranteed without intermediaries. You get the best rate by purchasing directly from the ALLUMA establishment.
Are the services included in the gift boxes identical to those consumed on site?
The services included in our gift boxes correspond to those offered by the Alluma restaurant, namely Mediterranean and Levantine cuisine inspired by seasonal products. You can freely choose from the dishes on our menu to compose your three-course menu, accompanied by a glass of wine per person. Enjoy the unique gastronomic experience offered by Alluma in Paris.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
The exchange of services depends on the availability and conditions of the ALLUMA establishment.
Is it possible to pay for a gift box by bank transfer?
Payment by bank transfer is possible to settle a gift box at ALLUMA.
Is online payment secure?
The online payment for your ALLUMA gift box is entirely secure, ensuring the protection of your banking data. You can thus make your purchase with complete peace of mind.
Is payment via group or shared payment possible?
Payment via group or shared funds is not available at the moment. You can pay for your gift box by credit card, bank transfer, or PayPal according to the options offered during your order at our ALLUMA establishment.
Are your gift boxes exclusive creations, specifically designed by your establishment?
Our ALLUMA gift boxes are specially designed to offer you a unique gastronomic experience at the Alluma restaurant in Paris. They allow you to enjoy a three-course menu, inspired by Mediterranean and Levantine flavors, in an original and creative bistronomic setting. Discover the world of ALLUMA through a selection of seasonal dishes and carefully chosen wines.
Is it possible to pay in installments?
The pay-in-installments option is not available for ALLUMA gift boxes.
Is the payment deducted immediately upon ordering?
The payment for your gift box is debited immediately upon ordering. You then receive a digital gift box to offer directly to your loved ones, who can book their gastronomic experience at ALLUMA.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative mandate for the purchase of ALLUMA gift boxes.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
Payments for ALLUMA gift boxes are secured by a certified provider compliant with PCI DSS standards, ensuring the protection of your data.
When purchasing a gift box, do I keep the history of my orders?
Your order history is accessible in your customer account. You will find all the necessary information to track your ALLUMA gift box purchases there.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
We accept payments by credit card, PayPal, Apple Pay, and Google Pay for your ALLUMA gift box purchases.
Can I receive an invoice after my purchase?
An invoice will be automatically sent to your email after your purchase at ALLUMA.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box by Visa, Mastercard, or American Express credit card. The payment is secure and goes directly to the ALLUMA establishment.
Can a promotional code be used?
You can use a promotional code when purchasing your ALLUMA gift set. Simply check its validity and usage in the terms and conditions of sale.
What payment methods are accepted for purchasing a gift box?
For the purchase of a gift box, you can pay by credit card, PayPal, or bank transfer. The payment is secure and goes directly to the ALLUMA establishment.
Do you accept vacation checks?
Vacation checks are accepted according to the conditions of the ALLUMA establishment.
Is it possible to add a personalized message to the gift box?
You can add a personalized message to your ALLUMA gift box during your order, for a unique and thoughtful touch.
Can we add options to your gift box offers?
ALLUMA gift boxes can be customized according to the available options. For example, you can choose the free amount of the gift certificate or opt for specific menus like the Romantic Evening, which includes a three-course menu and a glass of wine per person. Discover all the possibilities directly on our ALLUMA website.
Do you offer premium packaging for gift boxes sent by mail?
To enhance your gift box, you can choose a premium packaging during your online order. Discover the gift boxes from the restaurant ALLUMA.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your ALLUMA gift box with a message to mark the special occasion, such as a birthday or a wedding. Customization options are available directly when purchasing your ALLUMA gift box.
How do I request a refund for a gift box purchased online?
For a refund of your ALLUMA gift box, check the purchase conditions and have your order number ready. Refunds are possible according to the terms indicated at the time of your purchase at ALLUMA.
If a paper gift box is lost, can you issue a new one?
In case of loss of your ALLUMA paper gift box, a duplicate can be issued subject to availability. The digital box is sent immediately after purchase, which avoids any risk of loss.
Can partially used gift boxes be refunded?
Partially used ALLUMA gift boxes are non-refundable. The terms of use are specified at the time of purchase, in our ALLUMA establishment.
Is it possible to exchange a gift box for another of equivalent or higher value?
You can exchange a gift box for another one of equal or greater value, subject to the terms of use specified at the time of purchase. This flexibility allows you to freely choose among the available offers at our ALLUMA establishment.
Does the right of withdrawal apply to the purchase of a gift box?
The Alluma gift box is a personalized, non-exchangeable, and non-refundable service, as it is a service provision. Therefore, it cannot be subject to a right of withdrawal. By offering an Alluma gift box, you are delighting your loved ones with a unique gastronomic experience in our Parisian restaurant.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a gift box that has already been sent depends on the terms of sale indicated at the time of purchase. At ALLUMA, we recommend that you check these terms to know the possibilities of cancellation.
What should I do if the received box is damaged or contains an error?
In case of a damaged or incorrect box, a photo of the box is necessary to process the request quickly according to ALLUMA's establishment conditions.
Can I get a refund for a gift box if I change my mind after purchase?
The refund of an ALLUMA gift box depends on the general terms and conditions of sale. These terms are available on the description page of the gift box you purchased.
What happens if the recipient couldn't use the gift box before its expiration date?
The ALLUMA gift box must be used before its expiration date. If the recipient cannot use it in time, they will no longer be able to benefit from it. We recommend checking the validity conditions at the time of purchase to avoid any disappointment.
Is a voucher issued if the gift box is not used?
If the gift box is not used, a credit may be issued according to the specific conditions of the ALLUMA establishment.
How can I redeem the cashback?
Your ALLUMA gift box is sent immediately in digital format. The recipient can then book their dates directly with the ALLUMA establishment.
What is the processing time for a refund after I make a request?
The refund deadlines for an ALLUMA gift box depend on the purchase conditions. We advise you to check the details on the gift box page or in your order confirmation.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
ALLUMA gift boxes are neither exchangeable nor refundable after purchase, in accordance with the general terms and conditions of sale.
Are there any dates excluded for gift boxes?
Yes, certain dates can be excluded for reservations with an ALLUMA gift box. Check availability during your booking to choose the dates that suit you best.
Is booking with a gift box subject to availability?
The reservation with a gift box is subject to the availability of the ALLUMA establishment. We recommend booking quickly to enjoy your gastronomic experience.
I've lost my password to log into my account, what can I do?
To regain access to your ALLUMA account, use the 'Forgot Password' link on the login page. You will receive an email to create a new password and enjoy our gift boxes again.
Do I need the gift box number to make a reservation with a gift box?
To book with your gift box, you will need the number indicated on it. This number is required to validate your reservation at ALLUMA.
Can I use my gift box on the weekend?
The use of your gift box on the weekend depends on the establishment's availability. The restaurant ALLUMA offers a multicultural gastronomic experience, inspired by Mediterranean and Levantine flavors, and is located in the 11th arrondissement of Paris.
Can I use my gift box on holidays?
The use of your ALLUMA gift box may be subject to specific conditions on holidays. To fully enjoy your gastronomic experience, it is recommended to check availability and any possible restrictions directly with the ALLUMA establishment.
Can I freely choose my dates with a gift box?
The reservation dates with an ALLUMA gift box depend on the restaurant's availability. You can choose your dates based on the time slots offered by the ALLUMA establishment.
Can I book online with my gift voucher?
To book with your gift box, you can choose your dates directly with the Alluma establishment in Paris.
Can I make a reservation by phone with my gift box?
Booking with a gift box is subject to availability and the conditions of the Alluma establishment.
Can I make a reservation by email with my gift box?
Email reservation with a gift box is possible according to the conditions specified at the time of purchase, at our Alluma establishment.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can exchange your gift box for a box of equal or lesser value, according to the establishment's conditions. This option is available for beneficiaries who wish to adjust their choice, in accordance with ALLUMA's terms of use.
Does my gift box cover the entire service?
Your ALLUMA gift box covers the service indicated on your exchange voucher, such as a three-course menu or a gift certificate of a determined value. Any additional charges or options, such as extra drinks or off-menu dishes, are at your expense.
Is my gift box personalized?
Your gift box is nominative and personalized with the name of the beneficiary indicated at the time of purchase. The establishment ALLUMA offers gift boxes to discover its Mediterranean and Levantine bistro cuisine.
Can my gift box be used all at once?
Yes, your Alluma gift box can be used in one go. You can enjoy a Mediterranean and Levantine gastronomic experience in our bistronomic restaurant in Paris, recommended by the Michelin guide and the Fooding, while respecting the conditions of the Alluma establishment.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid only for a gastronomic experience at the Alluma restaurant in Paris. This box allows you to discover Mediterranean and Levantine cuisine, recommended by the Michelin Guide and the Fooding, at our establishment ALLUMA.
Is my gift box valid in only one establishment?
Your gift box is valid only for a gastronomic experience at the Alluma restaurant in Paris. You will thus be able to discover our Mediterranean and Levantine cuisine, recommended by the Michelin guide, in our ALLUMA establishment.
Is an upgrade possible with an additional fee using my gift box?
The enhancement of your culinary experience depends on the availability and specific conditions of your gift box. At ALLUMA, we are committed to offering you a unique and personalized culinary experience.
Can someone else use my gift box?
The gift box is nominative and can only be used by the designated beneficiary. You can reserve your dates at our ALLUMA establishment.
Can an additional payment be requested on-site when using the gift box?
A supplementary payment may be required when using your gift box according to the establishment's conditions. The terms are indicated on your gift box. Enjoy the unique gastronomic experience offered by the restaurant ALLUMA.
Is an ID required upon arrival when using a gift box?
An ID may be requested upon your arrival at our ALLUMA restaurant.
Do you accept pets?
The presence of pets depends on the conditions of the ALLUMA establishment.
How do I proceed with reserving my gift voucher?
To use your gift voucher, book directly with our Alluma restaurant in Paris. The reservation is made online on our website, following the instructions provided with your gift box. Enjoy our Mediterranean and Levantine cuisine, recommended by the Michelin guide, at our Alluma establishment.
Do I need to create a customer account to purchase a gift box?
You don't need to create a customer account to purchase a gift box. The order can be placed as a guest, directly at ALLUMA.
Is my gift card divisible? Can I use it multiple times?
Your gift check can be used in several installments, depending on availability and the reservation conditions of the ALLUMA establishment.
What are the check-in and check-out times?
The arrival and departure times are specified when you book your ALLUMA gift box.
What services are included in a gift certificate?
The services included in an ALLUMA gift certificate vary depending on the chosen amount. For example, the "Romantic Evening" box includes a three-course menu and a glass of wine per person, while the open-amount gift certificates offer flexibility to explore the Mediterranean and Levantine cuisine of the ALLUMA restaurant.
What is the difference between a gift box and a free amount voucher?
An ALLUMA gift box allows you to choose from predefined experiences, such as a three-course menu, while an open amount voucher gives you the freedom to pay for a service up to the chosen amount.
Are the terms of use clearly stated?
The terms and conditions for ALLUMA gift boxes are available on our website. We recommend that you read them carefully before making your purchase, to fully enjoy the gastronomic experience offered by the ALLUMA restaurant.
How do I use a gift box during booking?
To use your gift box, book directly with the establishment by mentioning your unique code. The recipient can choose their reservation dates and enjoy a Mediterranean and Levantine gastronomic experience at ALLUMA.
Can the gift box be transferred to a third party?
The ALLUMA gift box can be given to another person. Simply enter the recipient's name during the order or modify it later by following the instructions provided with the ALLUMA box.
Can the validity of a gift box be extended or renewed?
The extension or renewal of the validity of an ALLUMA gift box depends on the conditions of the establishment at the time of purchase.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you according to the conditions of the ALLUMA establishment.
What is the validity period of a gift box?
The validity period of an ALLUMA gift box is 1 to 3 years depending on the establishment. To enjoy this unique gastronomic experience, the beneficiary can book their dates directly with the ALLUMA establishment.
Are children allowed?
ALLUMA accepts children, but it is recommended to check the specific conditions at the time of booking for an optimal experience at our ALLUMA establishment.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
If the beneficiary does not spend the entire value of the gift box, the remaining balance is lost. In case of exceeding the value, an additional payment will be required, according to the conditions of our establishment ALLUMA.
Is the spa access private?
Access to the spa is not included in the gift boxes offered by ALLUMA.
What types of gift boxes do you offer?
We offer gift boxes for unique gastronomic experiences, such as a three-course menu to compose freely or gift vouchers with a free amount, allowing you to discover the Mediterranean and Levantine universe of the Alluma restaurant in Paris.